Systems that run smoothly and securely
Proactive network monitoring, data security and backup keep your environment healthy before problems reach your people.
IT Solutions
Managed IT Services & Help Desk
Fully managed, outsourced IT services and help desk support designed around the needs of small and medium-sized businesses.
Overview
Our managed IT services provide expert IT consulting and support tailored to your business, including a help desk your employees can call when something isn’t working. Your organization can focus on its core objectives while we handle the complexity of IT. From proactive network monitoring to data security and backup, our services keep your systems running smoothly and securely.
As your trusted IT partner, we understand the challenges businesses face, and our outsourced IT services are built to address them. Whether you need day-to-day support, consulting to optimize your operations, or help implementing new technology, we have the skills and resources to move your business forward.
What’s included
- Help desk support for your employees by phone and email, Monday to Friday, 8am to 5pm MT
- Remote support, plus on-site visits across the Denver metro when a problem needs hands on
- Monitoring and maintenance of computers, servers and network equipment
- Security updates and patching for operating systems and common software
- Microsoft 365, email and user account administration
- Backup monitoring, so you know your data can be recovered
- Technology planning and budgeting advice for the year ahead
Who it’s for
Small and medium-sized businesses in the Denver area that don’t have an IT person on staff, or that rely on an office manager or “the person who’s good with computers” to keep things running. If technology problems are pulling people away from their real jobs, managed IT gives that time back.
The Galileo difference
Why choose this service
Expertise and efficiency
Day-to-day support, strategic consulting and project work from a team that already knows your environment.
Cost-effective
Enterprise-grade IT capability without the cost of hiring and training an internal team.
How it works
Getting started is simple
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Free 30-minute consultation
We talk about your business, your current technology and what’s worrying you. No obligation.
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Review and quote
We look at your environment and send a clear, per-user quote for the services you need.
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Onboarding
We document your systems, put our monitoring and security tools in place and connect your team to our help desk.
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Ongoing support
Day-to-day help when your people need it, plus proactive maintenance and planning so problems don’t pile up.
What clients say
Trusted by Colorado businesses
No other IT company comes close. Galileo provides consistent expertise to our IT solutions. Their experts know our IT infrastructure in and out and, when a problem arises, they can act quickly and efficiently.
Galileo Systems Group has been a valuable partner for us for over 25 years. They have helped steer us through many business and technology challenges. We can depend on them to be there in the event of problems and they have never let our business down.
FAQ
Managed IT Services & Help Desk: common questions
What do managed IT services include?
Managed IT services cover the day-to-day running of your technology: a help desk your employees can call, monitoring and maintenance of computers, servers and networks, security updates, user and Microsoft 365 administration, backup oversight and planning. Instead of paying someone only when something breaks, you have a team working to keep things from breaking.
How much do managed IT services cost?
We price managed IT per user, so your cost is predictable and grows with your team. The per-user rate depends on the services you choose, such as security tools and backup. We give you a clear quote after a free 30-minute consultation.
How quickly do you respond to a support request?
On average we respond to client requests in under 45 minutes. Existing clients can call our support line at 303-617-6442, Monday to Friday, 8am to 5pm MT.
Do you provide on-site IT support in Denver?
Yes. Most issues are solved fastest remotely, but when something needs hands on, we come to you anywhere in the Denver metro area.
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Free consultation
Let’s talk about protecting your business.
Book a free 30-minute consultation with our team, or give us a call. No forms, no sales funnel: just a conversation.