What Our Customers Have to Say

 

5/5

NO OTHER IT COMPANY COMES CLOSE. Galileo provides consistent expertise to our IT solutions. Since their tech team is small and consistent, we don’t have to “start from scratch” with each new trouble ticket. Their experts know our IT infrastructure in and out and, when a problem arises, they can act quickly and efficiently. I know they’re only spending the time appropriate for the issue; not re-learning our set up.

The team at Galileo is very quick to respond to our issues regardless of the day/time we encounter them. They understand that many IT issues have to be resolved after hours and on weekends. The communication I get is excellent, too. They follow up with every issue and make sure we’re satisfied with the solution.

I’ve worked with a number of outsourced IT providers for small to medium sized businesses. In my experience, Galileo provides the best service and best value possible. No other IT company I’ve worked with comes close.

5/5

A CRITICAL PARTNER FOR OVER 25 YEARS. Galileo Systems Group has been a valuable partner for us for over 25 years. They have helped steer us through many business and technology challenges. We can depend on them to be there in the event of problems and they have never let our business down. They have handled many disruptions that we could not resolve in a timely fashion with our existing staff. We’ve compared pricing with other providers and have found Galileo to more than competitive.

They take a strong position on backups and security and have kept us out of trouble in situations where we may not have realized the need for the change. Galileo provides a monitoring service that gives notice of issues often before we’re aware of them. The same service provides security software, patches, and provides remote access, greatly easing the load on our existing IT staff. We have had problems (such as ransomware attacks) prior to using these services, but those issues have largely been eliminated. Our is far more successful as a result of working with Galileo. I highly recommend using them.

5/5

PROMPT, TRUSTWORTHY SERVICE. WE’VE BEEN WORKING WITH GALILEO FOR MANY YEARS AND HAVE ALWAYS RECEIVED PROMPT SERVICE WHEN EXPERIENCING IT ISSUES. They’ve been reliable, dependable, and responsive to all of our requests, in addition they never try to upsell us on things we don’t need.

Galileo has been a trusted partner in keeping our network/data secure. They have implemented software upgrades to assist us in protecting our IT system from cybersecurity concerns.
The team at Galileo is very quick to respond to our issues regardless of the day/time we encounter them. They understand that many IT issues have to be resolved after hours and on weekends. The communication I get is excellent, too. They follow up with every issue and make sure we’re satisfied with the solution.

I’ve worked with a number of outsourced IT providers for small to medium sized businesses. In my experience, Galileo provides the best service and best value possible. No other IT company I’ve worked with comes close.

5/5

EXCELLENT VALUE. I’ve worked with Lance Gibb at Galileo Systems Group for going on 20 years (both with my previous employer and in my current accounting business). Galileo has always provided an excellent value to my firm. They are a workable outsourcing solution for the small business; they allow us to focus on our business and not worry about our IT, knowing they are available when and if needed, small or large issue.

Galileo is Responsive, able to understand the problem quickly, and allocate the right amount of resources.

5/5

EXCELLENT VALUE, SUPERB RESPONSE, RELIABLE. Galileo always responds to my needs promptly. Their products & services are reliable.

Regarding Price for Services in this world. Once I separate the Good Guys from the Bad Guys… I have come to understand that a company can only provide what you are willing to pay for. In other words… There is always some company willing to charge you less, but a savvy buyer will realize they will also receive less. Less in service, response & reliability. Galileo’s pricing is reasonable and they provide an excellent product/service.

I can’t imagine any buyer or purchasing agent will get fired for selecting Galileo. I can’t imagine any business owner will ever regret his/her choice to select Galileo Systems Group to manage their IT.
Galileo is Responsive, able to understand the problem quickly, and allocate the right amount of resources.

5/5

I CAN’T BELIEVE HOW SMOOTHLY OUR NETWORK OVERHAUL WENT…With Windows 7 and Server 2008R2 quickly reaching end of life, we needed a significant systems upgrade. New workstations, a new server, and an email migration to Office 365 were all planned for and implemented by Galileo. We anticipated some downtime and outages as a result, however everything was implemented in a timely fashion with minimal impact to our organization. I can’t believe how smoothly our network overhaul went and we appreciate the excellent job! We couldn’t be happier with our relationship with Lance and his team at Galileo and continue to look to them for our IT needs.

5/5

I KNOW THE ANSWERS TO MY QUESTIONS ARE ALWAYS AT HAND. The reason we outsource our IT support to Galileo can be summed up in one word: Security. Security in knowing that our problems will be solved, security in knowing that they are available immediately to respond, and security in the knowledge that our network/computers are in good hands.

No matter the issue or question a Galileo representative always responds immediately! The staff at Galileo are great to talk to. I never feel like I’m bothering them, they always make me feel like I am their only client when I call. Their staff explains everything in terms that can be understood. Try them for 1 year and you will stay with Galileo.

5/5

BOTTOM LINE I CAN’T IMAGINE RUNNING OUR BUSINESS WITHOUT GALILEO. As our business grew so did our needs to enhance our technology tools and applications. From the beginning of our multi-year relationship, Lance and this talented team have been right there for us, holding our hand and leading the way.

As a Customer Satisfaction Expert who speaks professionally, you can imagine that I am a tough sell on just about any service…and hands down, Lance is the best I have ever worked with in his field. He pulls from his vast and up-to-date expertise to offer suggestions on how we can run our business more efficiently and then completes the installation process with ease. He sets us up for success and fixes our many challenges with our remote users. He explains things in detail without talking “geek” and answers my frequent questions without ever making me feel naive. Whether he is offering advice on hardware or software, Lance always helps us select options that will be financially prudent yet give us our biggest return on the investment. Bottom line I can’t imagine running our business without Galileo.

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